shipping
When your order has shipped, we will send you a confirmation email. For insurance purposes a signature may be required upon delivery. Items are made to order. If your order has a problem and cannot be shipped, we will contact you with a potential resolution. Quoted shipping charges do not include extra costs such as duty that may be incurred and are the responsibility of the purchaser.
MADE TO ORDER - Please allow 4 - 6 weeks for production and delivery. If there is any problem, or delay due to high demand, we will contact you with an updated date.
PRE ORDER - Item will be delivered according the the date provided in item description.
Please read the item description page carefully to see if the item is made to order or pre order.
returns/exchanges
If you are unhappy with your purchase, you're welcome to return any item(s), provided you return them, and contact us within 14 days of delivery. Please send an email to service@houseofnonie.com with your intention and reason of return. We will provide you with a return number which must be written on the outside of the shipping box. Packages without a valid return number will not be accepted. Items must be unused, undamaged and with all garment tags still attached. To return your order, attach the included return label to the outside of the original shipping box.
Please note that PRE ORDERED/MADE TO ORDER and PPE items can not be returned or cancelled and are considered final sale.
If you decide to return using your own shipper (at your own risks and costs), please address your return to:
Nonie
Suite 220
1721 29 Avenue SW
Calgary, Alberta
T2T 6T7
When your order has shipped, we will send you a confirmation email. For insurance purposes a signature may be required upon delivery. Items are made to order. If your order has a problem and cannot be shipped, we will contact you with a potential resolution. Quoted shipping charges do not include extra costs such as duty that may be incurred and are the responsibility of the purchaser.
MADE TO ORDER - Please allow 4 - 6 weeks for production and delivery. If there is any problem, or delay due to high demand, we will contact you with an updated date.
PRE ORDER - Item will be delivered according the the date provided in item description.
Please read the item description page carefully to see if the item is made to order or pre order.
returns/exchanges
If you are unhappy with your purchase, you're welcome to return any item(s), provided you return them, and contact us within 14 days of delivery. Please send an email to service@houseofnonie.com with your intention and reason of return. We will provide you with a return number which must be written on the outside of the shipping box. Packages without a valid return number will not be accepted. Items must be unused, undamaged and with all garment tags still attached. To return your order, attach the included return label to the outside of the original shipping box.
Please note that PRE ORDERED/MADE TO ORDER and PPE items can not be returned or cancelled and are considered final sale.
If you decide to return using your own shipper (at your own risks and costs), please address your return to:
Nonie
Suite 220
1721 29 Avenue SW
Calgary, Alberta
T2T 6T7